Refund Policy

RYZE Superfoods accepts eligible return requests submitted within 30 days from the date your order is delivered. If you are not satisfied with an eligible purchase, please contact our customer service team within this period before returning the item.

Return Requirements

For a return to be considered, the product should meet the following conditions:

Be returned in the same condition as when it was delivered
Remain unused and unworn
Include the original tags, packaging, and accessories where applicable
Be supported by a valid proof of purchase

Please reach out to us before shipping any product back. Returns sent without prior authorization may be refused.

How to Start a Return

To begin the return process, email support@signeturymushroomcoffee.shop with your order details and reason for the return. Once your request has been reviewed and approved, we will provide the appropriate return instructions and, when applicable, information regarding a return shipping label.

Return Address:
721 2nd St
Crawford, NE 69339
United States

Damaged, Faulty, or Wrong Items

Please check your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order information and photos of the product or packaging when they can help us assess the issue. We will review the situation and determine the appropriate solution.

Items That Cannot Be Returned

Some types of merchandise are generally excluded from our return program, such as:

Perishable goods
Made-to-order or personalized products
Personal-care products or items subject to hygiene restrictions
Dangerous goods, including flammable liquids and gases
Discounted items designated as Sale or Final Sale
Gift cards

Any applicable consumer rights that cannot legally be excluded under local law remain unaffected.

Exchanges

We do not normally process direct product exchanges. If you need a different item, you may return the qualifying product through the standard return procedure and place a new order once your return has been approved.

European Union Withdrawal Rights

Customers located in the European Union may have a statutory 14-day withdrawal right for qualifying purchases. When this right applies, the product should generally be returned unused and in its original condition, together with the relevant tags and packaging.

Refund Processing

Once an approved return reaches us, our team will inspect the returned product and notify you of the outcome.

When a refund is approved, the amount will be credited to the payment method originally used for the purchase, normally within 10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

If we have confirmed your refund but you still have not received it after 15 business days, please contact our support team so we can assist you.